![]() Make sure that the email account listed on the permissions confirmation screen is the one that you want to integrate with HelpSpot.Connecting an Office 365 Mailboxīefore beginning this process make sure that your browser is signed into the Office / Microsoft 365 mailbox that you wish to integrate with HelpSpot. If you are migrating from existing IMAP and SMTP connections for your mailboxes, we recommend first disabling your old mailbox, then following the steps below to create a new mailbox connection. Google Suite email is received and sent via Google's API using oAUTH authentication. Google G Suite and Gmail Email Connections are now configured using the mail authentication flow instead of traditional IMAP and SMTP sending settings. Mailbox Setup - Google G Suite and Gmail Email Configuration Your Microsoft / Office 365 (Exchange Online) mailbox is now connected to HelpSpot.ġ.2. Important! If you are using Office 365 for all of your mailboxes you will also need to go to Admin > Settings > Email Integration and select a configured mailbox your outgoing email in the "Send Outbound Email Via" setting.Set any other options as desired and then select " Add Mailbox" at the bottom.Enter the credentials provided back in your HelpSpot mailbox setup screen.Next copy your credentials from the screen displayed. ![]() Next enter the Reply to Email Account This is the email address that maps to this box ie: Click on the link to the HelpSpot email authentication service.This is the name that customers will see in emails sent from this account. Delete SPAM Without Training FilterĮnter the Account Name. Converting Attachments from Database Storage to File System IIS: WSUS (Windows Server Update Services) And HelpSpot - 500 error MySQL - Convert Lowercase Windows Table Names to Mixed Case for Linux/Unix Turn On Debugging and Logging In HelpSpot 5 How to Use a Custom Domain Name with HelpSpot Cloud Instance Adding a Secondary Portal within Microsoft IIS How Portal Templates Work in Secondary Portals Secondary Portal Overview and Limitations Populating Customer Information via Links Language Files - Modifying Language Packs Portal Privacy Policy and Terms of Service Connecting To A Network File Share For Attachment Storage Removing /helpspot directory in URL on Windows / Apache Removing virtual directory in HelpSpot on IIS SAML User Login Redirects to Portal Instead of Admin Workspace Black Box Portal Authentication (customer portal login) Black Box Authentication (agent login) with Active Directory Legacy Mailbox Setup - Office 365 IMAP/SMTP Mailbox Setup - Microsoft / Office 365 Email Configuration Everything you need for installation, upgrading, configuration and other advanced issues.
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